Help & support

To change your password, follow the steps below:

1. If you are already signed into MyMPI, sign out to return to the sign-in page.
2. Enter your email address and click Next.
3. On the Enter password screen, select Forgot password? and follow the steps to create your new password.
4. When you’re done, you’ll be signed in to MyMPI again.

You can find these same steps under Profile > Change password.

Your password needs to be secure and hard for someone to guess. It must:

• Be at least 8 characters long
• Avoid common words or phrases (example: password123)
• Include at least 3 of the following:
• One uppercase letter
• One lowercase letter
• One number
• One special character (example: !, @, #)

Updating your email changes both your MyMPI sign-in and where you receive MyMPI communications. 

Note: If your organization has a MyMPI Access Manager, please contact them to update your email address. 

To change your email address, follow the steps below:

1. Sign into MyMPI.
2. Go to Profile > Account details.
3. Click Change MyMPI sign-in under the @ MyMPI sign-in section.
4. Follow the prompts to update your email.

Your new email must be unique in our system — we’ll let you know if it isn’t.

The following browsers are supported on MyMPI:

Desktop

• Chrome
• Firefox
• Edge
• Safari

Mobile

• iPhone (iOS 16 and up): Safari
• Android (Android 11 and up): Chrome

Note: You may access other systems through MyMPI. Those systems may have their own requirements — check their documentation for details.